Motorists deserve right to choose repairers: RACQ

The State’s peak motoring body has supported calls for motorists to have more rights to select where they serviced or repaired their vehicles.

The Courier Mail reported a Federal Government consultation paper had examined the establishment of a mandatory repairer code which would now give independent car repairers access to data and parts.

RACQ Head of Technical and Safety Steve Spalding said the move would be a win-win for car owners, as much as it would for the independent servicing and repair industry.

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“Vehicle manufacturers typically restrict diagnostic and repair information to their network of authorised dealers, so motorists are currently very limited to where they can seek help – often at times when they need it most,” Mr Spalding said.

“For motorists, this change will put them back in the driver’s seat and allow them to make an informed choice about where they get their car fixed. Meanwhile, independent repairers would be better able to compete with the dealer networks in offering servicing and repairs on late model vehicles.

“It’s something we’ve long lobbied for and we hope we’ll see it come to fruition in the future.”

Ms Spalding reminded drivers to check RACQ’s list of approved and experienced repairers which featured options for drivers across the State.

“Here we give you access to a high standard of service through an expert team of automotive technicians who can perform general and specialist repairs – so it’s worth checking out,” he said.

It was reported the Federal Government was seeking feedback on the proposal.