RACQ Insurance CEO John Myler said he did not want members to have any uncertainty about their cover during the flood event.
“It doesn’t matter where the water has come from – the sky, run-off, or floodwaters from when the dam gates were opened – you’re covered,” Mr Myler said.
“The people of Townsville and surrounding areas have been through a lot over the past week and it’s not over yet.
“So far we have received close to 500 property and motor damage claims from the region and we expect this to steadily increase as floodwaters recede and people are able return to their home and assess the damage.”
Mr Myler said RACQ’s Mobile Member Centre (MMC), a branch on wheels, would travel from Brisbane on Tuesday morning to assist members in Townsville with their claims.
“Many roads are still cut but the MMC will set off this morning and will travel as far as it can,” he said.
“It will be accompanied by 10 RACQ vehicles which will give our members first-hand access to us so they can start the claims process, or simply have a warm place to charge their phones and have a cup of tea and a chat.”
Mr Myler said the priority though, was for people in flood-stricken Townsville be safely sheltered and they should only begin the claims process when it was safe to do so.
“Staying safe and getting sleep is the priority right now, but if you do want to get your claim underway, you can either ring our dedicated team on 13 7202 or go online and notify us of your intention to lodge a claim,” he said.
“Additional staff will soon be arriving in Townsville to help and members can also be assured there’ll be no impact to their No Claim Bonus for motor vehicles or building and contents for damage caused by this flood event.
“The next few weeks are going to be about the clean-up and getting back on your feet, and we want you to know RACQ will be at your side every step of the way.”