RACQ spokesperson Kirsty Clinton said while general callouts were reserved for Roadside Assistance members, the Club was always available to help out in an emergency.
“These 3,000 callouts by non-members were potential life or death situations where our expertise could be utilized,” Ms Clinton said.
“When anyone calls us because they’ve accidently locked their child or pet in the car, we don’t hesitate to head to their rescue.”
Brisbane mother Tahana Lee is one non-member who was grateful for the Club’s services after her two year old son Achilles was rescued from the family car twice in a matter of weeks.
“The first time was a week after I got my new car, we were heading to daycare and work for the day and I was putting my son in his seat and let him hold the keys. I thought I would just get the keys from him once I got in the car, however, he had other ideas and had pressed the lock button,” Ms Lee said.
“The second time was less than a week later in a carpark at a local park. I was putting my son in his seat and as I was putting him in, my key fell out of my hand and on the seat beside him. I finished clipping him up, forgot about the key and closed the door.
“Both times, RACQ came to our rescue.”
Ms Clinton said Ms Lee’s story was typical of many calls the Club received.
“The vast majority of calls to rescue kids or animals from cars are accidental lock-ins where the parent or carer has given the keys to the child,” Ms Clinton said.
“If this happens to you, stay calm and call RACQ on 13 1111, or 000 as soon as possible.”